frequently asked questions
Here are the questions that we get asked the most. If you have a question that isn't answered here, feel free to reach out to us via our contact page.
what makes us different from other billing companies?
We pride ourselves on doing it right the first time. All of the submissions we do are reviewed for compliance and coding accuracy before submitting.
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We provide you with reports each month covering multiple aspects of your billing and can include custom reporting upon request.
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We set up regular communication channels with you and your front desk staff for timely responses.
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We also encourage monthly meetings with you to discuss your billing and answer any questions you may have regarding practice growth or compliance.
What services do you offer?
Billing
(includes submissions, payment posting, working denials & statments)
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Insurance Compliance
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Practice Growth
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Documentation Creation
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Front Desk Training
Do you outsource Your Employees?
No.
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All of our employees are US based.
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We will never outsource the work that you've hired us to do to anyone that is not a direct employee of Apex Rehab Billing.
do you offer verification of eligibility or authorizations?
Currently we do not offer verification of eligibility or authorization management.
However we offer front desk training to teach your staff these tasks and will monitor the accuracy.
what billing software do you use?
We specialize in WebPT & Therabill.
We accept practices with other software on a case-by-case basis
What is the smallest practice size that you’ll accept?
Our clients come in all shapes and sizes.
Small practices that are actively growing for the future are welcome.
what is your pricing?
Our pricing is based on a percentage of all insurance payments collected.
We do not include cash pay visits, products, supplies, or supplements in the final number used to calculate your monthly service fee.
We would be happy to discuss specifics with you via our contact page, email or phone.